Tranzovia is seeking professional, well-spoken individuals to join our growing team as Customer Support Executives for English-speaking clients. This role involves handling customer inquiries via phone, email, or chat, resolving issues, and providing clear and courteous assistance. The ideal candidate will have excellent communication skills, a helpful attitude, and the ability to multitask while maintaining a professional tone. If you enjoy problem-solving and interacting with people, this is a great opportunity for you to grow in a European logistics company.

Key Responsibilities

1. Handle inbound and outbound customer support calls in English
2. Respond to queries related to shipments, orders, delays, and services
3. Communicate with internal departments to resolve client issues
4. Record and update customer interactions in the system
5. Maintain a polite, empathetic, and professional attitude at all times
6. Escalate complex cases to supervisors or technical teams when necessary
7. Follow company protocols and call scripts to ensure service quality
8. Provide information about company services, tracking, and updates
9. Handle basic complaints and offer resolutions or compensation when approved

Job Requirements

• Master’s degree in any field (Business, Communication, IT, etc. preferred)
• Fluency in English (C1 or higher level—both verbal and written)
• Strong interpersonal and active listening skills
• Confident in handling live calls and emails professionally
• Good typing speed and basic computer skills (MS Word, Excel, CRM tools)
• Ability to work under pressure and meet call-handling targets
• Prior customer support or call center experience is a plus
• Flexible to work in rotating shifts or weekends if required

Working Conditions

• Office-based environment with a headset and computer system
• Standard 8-hour shifts with one-hour break
• Fast-paced, team-oriented atmosphere
• Regular training sessions and performance feedback
• Opportunities to transition into supervisor or QA roles

Benefits

• Competitive salary with bonus based on customer satisfaction
• Visa and work permit support for international applicants
• Full-time contract with social benefits
• Professional work environment with international exposure
• Skill-building and training programs
• Modern office setup with friendly colleagues